Frequently Asked Questions (FAQ)

1. Where are the products shipped from?

Most orders are shipped from our logistics partners within the EU. Some items may be shipped from other warehouses depending on availability, but all shipments include full tracking.

2. How long does delivery take?

The standard shipping time within Spain is 3 to 7 business days .

However, our logistics partner always does its best to deliver your package in less than 48 hours , provided availability and your area allow it.

3. Can I cancel my order?

Orders can only be cancelled before they are processed . Once packaged or shipped, they can no longer be cancelled.

4. Do you accept returns or exchanges?

To maintain competitive prices and quality products, all sales are final .
Please check the size guides and product details before placing your order.

5. What happens if I receive a damaged or incorrect item?

If anything arrives damaged or incorrect, please contact us within 3 days by sending your order number and a photo.
We will send you a replacement or issue a full refund.

6. How can I track my order?

We will send you a tracking link via email as soon as your order is shipped.

7. Do you restock out-of-stock items?

Some products are limited edition. If something is out of stock, you can subscribe to receive restock notifications.

8. How can I contact customer service?

You can contact us at any time through our contact page or by email. We respond within 24 hours .

9. Do you offer international shipping?

We currently ship within Spain and some areas of the EU. We will be expanding our shipping areas soon.

10. Why are their prices so affordable?

We work with efficient logistics partners and avoid unnecessary costs.
No middlemen: just useful, well-designed products at fair prices.

11. Why do they offer faster shipping even though it increases their costs?

We often cover the additional shipping and logistics costs ourselves to ensure your order arrives as quickly as possible .
Even so, our prices remain very competitive and even lower than in many similar stores.
We do this because your satisfaction is the most important thing to us.

Still have questions?

Send us an email at

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