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Privacy Policy

1. Personal Data We Collect

Data provided by you

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (securely processed by a third party)

Data collected automatically

  • IP Address
  • Device type
  • Browser used
  • Pages visited
  • Navigation time
  • Cookies and tracking data (Google Analytics, Meta Pixel, Shopify cookies)

We do not collect sensitive data.

2. How We Use Your Data

Your data for:

  • Process and deliver your orders
  • Provide customer support
  • Improve site functionality
  • Send order confirmations and updates
  • Prevent fraud and maintain security
  • Show personalized advertising
  • Analyze site performance

We never sell your personal data.

3. Legal Basis (GDPR)

We process your data under:

  • Contract — to complete your purchase
  • Consent — marketing emails, cookies, analytics
  • Legitimate interest — improving services and preventing fraud
  • Legal obligation — tax and accounting compliance

4. Data Sharing

We only share your data with trusted providers:

  • Shopify (infrastructure and hosting)
  • Payment processors (Stripe, PayPal)
  • Shipping companies
  • Marketing and analytics tools (Google Analytics, Meta, TikTok Ads)

They all comply with GDPR regulations.

5. Storage and Security

Your data is stored on secure, encrypted servers provided by Shopify.

We implemented:

  • SSL Certificates
  • Secure payment gateways
  • Access controls
  • Fraud prevention systems

6. Your Rights (GDPR)

You can request:

  • Access to your data
  • Correction
  • Deletion (“right to be forgotten”)
  • Treatment restriction
  • Unsubscribe from marketing
  • Copy of your data (portability)

📩 Requests: support@utilito.es

7. Cookies

We use cookies to:

  • Improve site performance
  • Remember preferences
  • Personalize your experience
  • Measure analytics
  • Run remarketing campaigns

You can disable cookies in your browser settings

8. Data Retention

We keep your information for as long as necessary to:

  • Orders: 5 years (legal requirement in Spain)
  • Marketing: until you unsubscribe
  • Cookies: according to browser settings

9. International Transfers

Your data may be transferred outside the EU via Shopify or external applications, always under GDPR-compliant protection.

10. Changes to this Policy

We may update this policy at any time.
The latest version will always be available on this page.

11. Contact

For questions or queries regarding this Policy:

📩 support@utilito.es